Questions

Asked before you did.

What are your pieces made of?

18K gold is the house standard, with 14K also offered on Garden of Pearls. We use natural diamonds only, G colour and VS clarity as standard. Every coloured stone has its origin and any treatment stated on the piece, and our pearls are cultured, chosen by hand for lustre and tone.

Are your diamonds natural and certified?

Natural only, never lab grown. Our diamonds are graded by IGI, and a certificate is available on request. Every piece comes with an Amarkosh authenticity letter.

How long will my order take?

Every piece is finished in our Mumbai studio and dispatched within 15 working days, insured, with Sequel Logistics, in the Amarkosh box.

Can I return a piece?

Yes. Any piece may be returned within 7 days of delivery for a full refund, unworn and in its original packaging, and we arrange and pay for the insured return shipping. Customised pieces cannot be returned. After 7 days, any piece may be exchanged for credit of 70 per cent of its value. The full policy

Can a piece be customised?

Garden of Pearls pieces can be made in a different gold colour, or with a different pearl colour, on request. A customised piece is made for you alone, and so cannot be returned.

Can you make something new from my own jewellery?

Yes. Through Reincarnation, gold you have inherited but never wear is refined and made into a piece you will.

Do you ship outside India?

Yes. For orders outside India, currency conversion, customs duties and international delivery are included in the price shown at checkout. Prices in India include GST.

How do I find my size?

Our size guide covers rings, bracelets and necklaces, or write to us on WhatsApp and we will help you measure.

How should I care for my jewellery?

Store each piece on its own, so stones and pearls do not rub against one another. Put your jewellery on after perfume and creams, never before, and wipe pearls with a soft, dry cloth after wearing.

Do you offer repairs and polishing?

Yes, for every Amarkosh piece, for as long as you own it, at the basic cost of the labour involved. Write to us and we will arrange it.

How do I see a piece in person?

By appointment, in our Mumbai studio, or over video if you are further away. Book a private viewing

Any other question?

Write to us, and the house will answer.

Write on WhatsApp care@amarkoshjewels.com
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